Policies/FAQ's

How long does shipping take?

Once your order is place, we begin processing it immediately. Please allow 1-4 business days for your order to be processed. We ship through USPS as you will be receiving a tracking number when your package is in transit. Please be mindful, once shipped, it is out of our control how long it takes to arrive.

What is your return policy?

Shop Urban Angels does not accept returns. Once order is placed it is final.

What if my product is damaged?

When you receive your item, if damaged, please email us at Shopurbanangelss@gmail.com. Please be sure to include your name, order number, and a picture of your damaged item.

What if I never got my package?

Shop Urban Angels is not responsible for any lost or stolen package once delivered to the shipping carrier. We will provide the tracking information but once in transit, if lost, contact the shipping carrier (USPS).